Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Items must be unused, unworn, and returned in their original condition with all tags and packaging.

A 20% restocking fee will be deducted from the refund amount. Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Once your return is received and inspected, approved refunds will be issued to the original payment method.

Please contact us before sending any return so we can provide return instructions.

To start a return, you can contact us at embroviostudio@gmail.com. Please note that returns will need to be sent to the following address: 943 Flynn Road, Camarillo, CA 93012.

If your return is accepted, we’ll send you instructions on how and where to send your package. Customers are responsible for arranging and paying for return shipping unless the item received is damaged, defective, or incorrect. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at embroviostudio@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Gift cards and items marked as final sale are not eligible for returns.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, the refund, less the applicable 20% restocking fee, will be issued to your original payment method within 10 business days. Original shipping charges are non-refundable.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at embroviostudio@gmail.com.